Calls to Westpac contact centre unavailable

Incident Report for Westpac New Zealand

Resolved

This incident has been resolved.

Posted Nov 05, 2024 - 17:24 NZDT

Update

We are continuing to investigate this issue.

Posted Nov 05, 2024 - 17:23 NZDT

Update

We are continuing to investigate this issue.

Posted Nov 05, 2024 - 17:11 NZDT

Investigating

Due to a third-party issue, calls to our Contact Centre are currently being disconnected before they're able to be transferred to one of our team. Our tech teams are working on a fix. We apologise for the inconvenience.

Posted Nov 05, 2024 - 17:06 NZDT

This incident affected: Contact Centre.