All Systems Operational

About This Site

We continuously monitor the status of our Westpac NZ financial applications. If there are any interruptions in service or scheduled maintenance, details will be posted here.

Uptime over the past 90 days. View historical uptime.
Online Channels Operational
90 days ago
100.0 % uptime
Today
Westpac One - (Browser) ? Operational
Westpac One - (Mobile App - iOS) ? Operational
Westpac One - (Mobile App - Android) ? Operational
Business Online Banking ? Operational
Corporate Online ? Operational
Westpac Pay (Android Mobile Payments) ? Operational
Online Banking Text Alert Notifications ? Operational
CashNav ? Operational
90 days ago
100.0 % uptime
Today
Credit Card Services ? Operational
Payment Services ? Operational
Westpac NZ Website ? Operational
Phone Banking ? Operational
Contact Centre ? Operational
Westpac Branches ? Operational
Emergency Incident ? Operational
ATMs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 6, 2021

No incidents reported today.

Mar 5, 2021
Branch closures due to tsunami warning
Resolved - This incident has been resolved.
Mar 5, 15:23 NZDT
Update - The full list of closed branches is:


North Island

Kaitaia
Kerikeri
Kaikohe
Dargaville
Whangarei
Ruakaka
Opotiki
Whakatane
St Heliers
Warkworth
Browns Bay
Napier
Hastings
Gisborne
Whitianga
Takapuna

South Island

Westport
Greymouth
Hokitika
Amberley
Kaiapoi
Ferrymead
Picton
Kaikoura
Nelson
Motueka
Mar 5, 12:57 NZDT
Update - Warkworth, St Heliers, Browns Bay, Whitianga, Gisborne and Napier have also been closed. The full list is:

Kaitaia, Kerikeri, Kaikohe, Dargaville, Whangarei, Ruakaka, Warkworth, St Heliers, Browns Bay, Opotiki, Whakatane, Whitianga,Hastings, Gisborne and Napier.
Mar 5, 11:56 NZDT
Update - The following branches are also closed: Kaitaia, Kerikeri, Kaikohe and Dargaville
Mar 5, 11:38 NZDT
Monitoring - Due to the tsunami warning issued this morning, our branches at Kaitaia, Kerikeri, Kaikohe, Dargaville, Whakatane, Opotiki, Hastings, Whangarei, Ruakaka, Whitianga, Gisborne, Napier, Warkworth, St Heliers, Browns Bay, Takapuna, Westport, Greymouth, Hokitika, Amberley, Kaiapoi, Ferrymead, Picton, Kaikoura, Nelson and Motueka are closed today. Please stay safe everyone.
Mar 5, 09:59 NZDT
Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021
COVID-19 Level 3 - Auckland Branches
Resolved - These branches are now listed on the website at:
https://www.westpac.co.nz/about-us/covid-19/branches-atms-and-payments/
Feb 28, 20:22 NZDT
Identified - COVID-19: All of our branches are closed in Auckland on Sunday 28th February.

The following Auckland branches will be open on Monday 1st March, Wednesday 3rd March and Friday 5th March from 10am-3pm. Please do not come to any of our branches if you are feeling unwell.

79 Queen St
Botany Town Centre
Albany
Silverdale
Takapuna
Manukau City
Onehunga
Manurewa
Pukekohe
Sylvia Park
Lincoln Rd
Lynn Mall
St Lukes
Feb 27, 22:09 NZDT
Feb 27, 2021
Feb 26, 2021
Text verification issue
Resolved - This incident has been resolved.
Feb 26, 09:57 NZDT
Investigating - We are aware of a technical issue affecting text verification of online payments and we are working hard to fix it. We're sorry for any inconvenience this is causing and we'll update you as soon as we can.
Feb 26, 09:20 NZDT
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

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