All Systems Operational

About This Site

We continuously monitor the status of our Westpac NZ financial applications. If there are any interruptions in service or scheduled maintenance, details will be posted here.

Uptime over the past 90 days. View historical uptime.
Online Channels Operational
90 days ago
100.0 % uptime
Today
Westpac One - (Browser) ? Operational
Westpac One - (Mobile App - iOS) ? Operational
Westpac One - (Mobile App - Android) ? Operational
Business Online Banking ? Operational
Corporate Online ? Operational
Westpac Pay (Android Mobile Payments) ? Operational
Online Banking Text Alert Notifications ? Operational
CashNav ? Operational
90 days ago
100.0 % uptime
Today
Credit Card Services ? Operational
Payment Services ? Operational
Westpac NZ Website ? Operational
Phone Banking ? Operational
Contact Centre ? Operational
Westpac Branches ? Operational
Emergency Incident ? Operational
ATMs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Contact centre delays
Resolved - This incident has been resolved.
Jul 16, 11:06 NZST
Monitoring - UPDATE 10.15: We've implemented a fix and services have returned to normal, however, we are experiencing high call volumes and longer wait times may take some time to clear.
Jul 16, 10:17 NZST
Investigating - We’re experiencing longer than usual wait times in our contact centre and on our phone lines due to a technical issue.
We are working hard to resolve this as soon as possible. We apologise for any inconvenience.
Jul 16, 09:21 NZST
Jul 15, 2021
Payments delay
Resolved - All payments have now been processed. We apologise for the inconvenience.
Jul 15, 23:20 NZST
Monitoring - A tech solution has been implemented and most payments from this afternoon are now flowing. Payments may take a few minutes to be processed by other banks but they are on the way. We apologise for the inconvenience.
Jul 15, 20:13 NZST
Identified - We are currently experiencing a delay in inward and outbound payments between banks made after 3.45pm.

Our tech teams are working to rectify this and we hope to have these payments cleared soon.

We apologise for the inconvenience.
Jul 15, 18:16 NZST
Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021
System maintenance
Completed - The scheduled maintenance has been completed.
Jul 11, 03:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 01:00 NZST
Scheduled - We’ll be undertaking system maintenance in the early hours of Sunday morning. There will be some brief rolling outages to internet and mobile banking, ATMs, phone banking, and a reduced service for card transactions.

We apologise in advance for any inconvenience.
Jul 9, 10:09 NZST
Jul 10, 2021

No incidents reported.

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