Identified - Some customers continue to get a “something went wrong” error message when they log in to the Westpac one Android app.

Our technical team have identified that this arises due to a conflict between the time setting on a customer’s mobile device & Westpac One. The issue occurs if a customer does not have the time & date set to ‘automatic’ on their Android device.

This can be addressed by setting Date and Time management to ‘Automatic date and time’.

This can be done through the Settings menu:
e.g. Huawai : Go to Settings > System / Date & Time > select ‘Automatic date & time’
e.g. Samsung : Go to Settings > General Management / Date & Time > select ‘Automatic date & time’
Dec 10, 15:06 NZDT