Westpac New Zealand Status

All Systems Operational

About This Site

We continuously monitor the status of our Westpac NZ financial applications. If there are any interruptions in service or scheduled maintenance, details will be posted here.

Online Channels Operational

Westpac One - (Browser) Operational

Westpac One - (Mobile App - iOS) Operational

Westpac One - (Mobile App - Android) Operational

Business Online Banking Operational

Corporate Online Operational

Westpac Pay (Android Mobile Payments) Operational

Online Banking Text Alert Notifications Operational

Credit Card Services Operational

Payment Services Operational

Westpac NZ Website Operational

Phone Banking Operational

Contact Centre Operational

Westpac Branches Operational

Emergency Incident Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 16, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

High-value and international payments delay

Resolved - All affected payments have now been processed. Thanks for your patience.
Sep 13, 18:27 NZST

Monitoring - The issue has been fixed and payments are now being processed. It's anticipated these will be cleared in the next two hours. Thank you for your patience.
Sep 13, 15:18 NZST

Identified - We are currently experiencing a delay in processing some international and same-day-clearance high-value payments. Internet banking and regular customer payments are unaffected but high-value business or institutional payments, or payments such as the settlement for the sale of a house may be delayed.

Our tech teams are investigating and are working on a solution. We apologise for any inconvenience.
Sep 13, 11:36 NZST

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

Duplicate payments

Resolved - This incident has been resolved
Sep 5, 20:38 NZST

Investigating - Some customers have reported duplicate Direct Debit payments. This issue is being investigated and we apologise for the inconvenience. If this issue is causing hardship, please contact our Contact Centre or email us at customer_support@westpac.co.nz
Sep 5, 09:40 NZST

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.