Update - UPDATE 3.15PM: Westpac One transaction histories continue to be remedied over the day as payment and transaction files are processed. We’re expecting all issues to be resolved and positions completely correct by tomorrow morning.
If you’re impacted and need urgent support today, please reach out to our Contact Centre but please note, we’re experiencing extended wait times due to demand. Our sincere apologies to anyone who's been affected - we know this can be frustrating and we thank you for your patience.
Aug 20, 2026 - 15:21 NZST
If you’re impacted and need urgent support today, please reach out to our Contact Centre but please note, we’re experiencing extended wait times due to demand. Our sincere apologies to anyone who's been affected - we know this can be frustrating and we thank you for your patience.
Aug 20, 2026 - 15:21 NZST
Update - UPDATE 12.20PM: Access to Westpac One has been restored and the team continues to work through residual impacts from this morning’s outage including clearing held payments and working to rectify timelines. We sincerely apologise for the disruption.
Aug 20, 2026 - 12:38 NZST
Aug 20, 2026 - 12:38 NZST
Update - We are continuing to work on a fix for this issue.
Aug 20, 2026 - 10:10 NZST
Aug 20, 2026 - 10:10 NZST
Update - As we work to resolve this issue, we are aware of intermittent access to Westpac One and issues with some payments missing or showing incorrectly in Westpac One, as well as a small number of ATMs offline. We're very sorry for any impacts this is causing to your banking. Please be assured we're working as hard as we can to fix this issue.
Aug 20, 2026 - 10:06 NZST
Aug 20, 2026 - 10:06 NZST
Update - We are continuing to work on a fix for this issue.
Aug 20, 2026 - 08:31 NZST
Aug 20, 2026 - 08:31 NZST
Identified - Westpac One digital banking is now working normally. However, we're working urgently to process some payments that were delayed overnight. Thank you for your patience while we resolve this.
Aug 20, 2026 - 06:36 NZST
Aug 20, 2026 - 06:36 NZST
Investigating - Due to a technical issue, Westpac One digital banking is currently unavailable. Our tech teams are urgently investigating.
We apologise for the inconvenience.
Aug 19, 2026 - 23:32 NZST
We apologise for the inconvenience.
Aug 19, 2026 - 23:32 NZST
About This Site
We continuously monitor the status of our Westpac NZ financial applications. If there are any interruptions in service or scheduled maintenance, details will be posted here.
Online Channels
Degraded Performance
Westpac One - (Browser)
Degraded Performance
Westpac One - (Mobile App - iOS)
Degraded Performance
Westpac One - (Mobile App - Android)
Degraded Performance
Westpac One Business
Degraded Performance
Business Online Banking
Operational
Corporate Online
Operational
Online Banking Text Alert Notifications
Operational
CashNav
Operational
Apple Pay (iOS devices)
Operational
Google Pay (Android devices)
Operational
Credit Card Services
Operational
Payment Services
Degraded Performance
Westpac NZ Website
Operational
Phone Banking
Operational
Contact Centre
Operational
Westpac Branches
Operational
ATMs
Partial Outage
Emergency Incident
Operational
Open Banking - Account Information
Operational
Accounts
Operational
Balances
Operational
Party
Operational
Statements
Operational
Transactions
Operational
Open Banking - Payment Initiation
Operational
Domestic Payments
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.