Update - All our branches outside Auckland have returned to their usual opening hours.

In Auckland, a limited number of branches will continue to open on Wednesdays from 10am to 1pm.

The list of branches that will be open is here: https://www.westpac.co.nz/about-us/covid-19/
Sep 9, 09:40 NZST
Update - During the Level 4 lockdown we’ll be opening 37 branches across the country on Wednesdays from 10am to 1pm.
The list of branches that will be open is here: https://www.westpac.co.nz/about-us/covid-19/
These branches will be open for critical services only - essential cash transactions, EFTPOS cards and PINs, and signing-up for online banking.
Customers will need to wear masks or face coverings in our branches but they may need to remove them briefly for identification purposes.
All visitors will be required to scan our COVID-19 QR codes or sign-in manually, and please, do not visit our branches if you are unwell.
Wherever possible, customers should complete their banking remotely on Westpac One online banking, phone banking, ATMs, or by calling our contact centre on 0800 400 600.
Aug 23, 16:23 NZST
Update - Update: For urgent banking that can’t be done online, we’ll be opening a selection of branches across the country with limited hours on Wednesday.

Our branches will only be offering critical services such as essential cash transactions, loading PINs on cards, and registration for online banking.

We have a range of ways people can bank seven days a week, including ATMs, online banking and through our customer service team in our contact centre.

Find out more about these options at https://www.westpac.co.nz/personal/ways-to-bank/

We will supply the list of branches that will be open and their hours on Monday.

Stay safe and have a good weekend.
Aug 20, 16:49 NZST
Monitoring - Hi everyone, with the sudden move to Covid-19 Level 4, all Westpac branches will be closed from Wednesday and will remain closed during Level 4.

At this stage the banking industry has not been granted an exemption as an essential service.

However, we have a range of other ways you can bank, including online, phone banking and at ATMs. Find out more at https://www.westpac.co.nz/personal/ways-to-bank/

If you need urgent assistance please contact us on 0800 400 600 but please be aware high call volumes may impact wait times.

We understand this is an unsettling time for many people but you can be assured that we are here, we are open and we will continue to serve you as best we can. #TogetherGreater
Aug 17, 20:41 NZST

About This Site

We continuously monitor the status of our Westpac NZ financial applications. If there are any interruptions in service or scheduled maintenance, details will be posted here.

Online Channels Operational
90 days ago
100.0 % uptime
Today
Westpac One - (Browser) ? Operational
Westpac One - (Mobile App - iOS) ? Operational
Westpac One - (Mobile App - Android) ? Operational
Business Online Banking ? Operational
Corporate Online ? Operational
Westpac Pay (Android Mobile Payments) ? Operational
Online Banking Text Alert Notifications ? Operational
CashNav ? Operational
90 days ago
100.0 % uptime
Today
Credit Card Services ? Operational
Payment Services ? Operational
Westpac NZ Website ? Operational
Phone Banking ? Operational
Contact Centre ? Operational
Westpac Branches ? Partial Outage
Emergency Incident ? Operational
ATMs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 28, 2021

No incidents reported today.

Sep 27, 2021

No incidents reported.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.