All Systems Operational

About This Site

We continuously monitor the status of our Westpac NZ financial applications. If there are any interruptions in service or scheduled maintenance, details will be posted here.

Uptime over the past 90 days. View historical uptime.
Online Channels Operational
90 days ago
100.0 % uptime
Today
Westpac One - (Browser) ? Operational
Westpac One - (Mobile App - iOS) ? Operational
Westpac One - (Mobile App - Android) ? Operational
Business Online Banking ? Operational
Corporate Online ? Operational
Online Banking Text Alert Notifications ? Operational
CashNav ? Operational
90 days ago
100.0 % uptime
Today
Apple Pay (iOS devices) Operational
90 days ago
100.0 % uptime
Today
Google Pay (Android devices) Operational
90 days ago
100.0 % uptime
Today
Credit Card Services ? Operational
Payment Services ? Operational
Westpac NZ Website ? Operational
Phone Banking ? Operational
Contact Centre ? Operational
Westpac Branches ? Operational
ATMs Operational
90 days ago
100.0 % uptime
Today
Emergency Incident ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Outage due to scheduled maintenance Jul 28, 2024 02:30-04:00 NZST
We’ll be undertaking system maintenance in the early hours of Sunday morning.

There will be some brief rolling outages to internet and mobile banking, ATMs, phone banking, and a reduced service for card transactions.

We apologise in advance for any inconvenience.
Posted on Jul 18, 2024 - 12:26 NZST
Reduced service due to planned maintenance Aug 11, 2024 02:00-06:00 NZST
We’re undertaking system maintenance in the early hours of Sunday morning. There will be some brief rolling outages to internet and mobile banking, ATMs, phone banking, and a reduced service for card transactions.

We apologise in advance for any inconvenience.
Posted on Jul 23, 2024 - 11:26 NZST
Reduced service due to scheduled maintenance Aug 18, 2024 02:00-06:00 NZST
We’re undertaking system maintenance in the early hours of Sunday morning. There will be some brief rolling outages to internet and mobile banking, ATMs, phone banking, and a reduced service for card transactions.

We apologise in advance for any inconvenience.
Posted on Jul 23, 2024 - 11:28 NZST
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024
Reduced service due to scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 04:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 01:00 NZST
Scheduled - We're undergoing planned maintenance work in the early hours of Sunday morning. During this period a number of our services may be briefly unavailable, including internet and mobile banking, phone banking, TXT services (such as TXT alerts) and a reduced service for card transactions and ATMs.
Jul 20, 18:37 NZST
Payments from other banks delayed
Resolved - This incident has been resolved.
Jul 21, 01:02 NZST
Update - We're up to date with payments from most banks with only a few outstanding. Thank you for your patience today
Jul 20, 18:18 NZST
Identified - Westpac systems were not affected by the global tech outage yesterday although some customers may be missing payments from other banks that were affected.

We're in touch with the other banks and hope to process their payment files today.
Jul 20, 08:04 NZST
Jul 20, 2024
Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Westpac One unavailable
Resolved - This incident has been resolved.
Jul 15, 19:34 NZST
Investigating - Some customers are having difficulty logging on to Westpac One online banking.

Our tech teams are investigating. We apologise for any inconvenience.
Jul 15, 19:22 NZST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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