All Systems Operational

About This Site

We continuously monitor the status of our Westpac NZ financial applications. If there are any interruptions in service or scheduled maintenance, details will be posted here.

Online Channels Operational
Westpac One - (Browser) ? Operational
Westpac One - (Mobile App - iOS) ? Operational
Westpac One - (Mobile App - Android) ? Operational
Business Online Banking ? Operational
Corporate Online ? Operational
Westpac Pay (Android Mobile Payments) ? Operational
Online Banking Text Alert Notifications ? Operational
Credit Card Services ? Operational
Payment Services ? Operational
Westpac NZ Website ? Operational
Phone Banking ? Operational
Contact Centre ? Operational
Westpac Branches ? Operational
Emergency Incident ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 27, 2020
Resolved - UPDATE: This issue has been resolved and the SMS system is operational.
Feb 27, 11:14 NZDT
Investigating - We're aware of an issue affecting some of our SMS services at the moment, meaning some people might not be able to do things like reset their password, carry out some transactions, and other tasks reliant on our SMS services.

Our provider is working with urgency to resolve the issue, and any updates will be provided as here as soon as they come to hand. We apologise for the inconvenience.
Feb 27, 10:01 NZDT
Feb 26, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020
Resolved - ISSUE RESOLVED. A fix has been implemented and all duplicate transactions have been removed from Westpac One timelines. Customers should only see single transactions for Feb 20 now.

We apologise for the inconvenience and confusion this has caused. If you have any further concerns over your accounts, please reach out to our Contact Centre.
Feb 23, 01:13 NZDT
Update - Our tech team have come up with a fix for the duplicate transactions issue and they are going to begin implementing it soon. The fix will roll out over the next 12 hours or so, so we're hoping everyone's timeline will be corrected by the morning. We will update this message once it's been completed.

In the meantime, Westpac One remains fully operational and we sincerely apologise for the confusion this has caused.
Feb 22, 17:39 NZDT
Update - We are continuing to work on our issue from yesterday of duplicate transactions on Westpac One timelines. We apologise for the confusion this has caused.

To recap - transactions from Feb 20 displayed on the timeline twice but the payment was only taken once. This was a display issue only and the "Day end balance" is correct. Westpac One remains operational and customers can use it as normal.

If you think there is an error or you would like us to look into your accounts, please reach out to our Contact Centre..
Feb 22, 08:22 NZDT
Update - The issue with duplicate transactions is complex and taking longer to resolve than anticipated, however our technology team has identified a solution and is working hard to implement it.

Although some transactions may appear twice, customers are seeing their correct balance and can make and receive payments.

We thank our customers for their patience.
Feb 21, 19:48 NZDT
Update - We are continuing to work on a fix for this erroneous display issue. Westpac One remains operative for all banking needs and all balances we've checked have turned out to be correct. If you need help with your accounts, please reach out to our Contact Centre.
Feb 21, 17:10 NZDT
Identified - Our tech teams advise that the issue has been identified and a fix is being implemented. We don’t currently have an ETA for when we will have this resolved but we're hoping to have it fixed this afternoon. In the meantime, Westpac One remains operative for all banking needs. If you need help with your accounts, please reach out to our Contact Centre.
Feb 21, 14:46 NZDT
Update - Our tech teams advise the display of duplicate transactions remains. Westpac One remains functional and balances are correct but the timeline from overnight is still being worked on. We can assure customers that despite it showing that two transactions took place, this is cosmetic only and only one transaction actually occurred. We hope to have this display issue fixed this afternoon.
Feb 21, 12:17 NZDT
Update - UPDATE: Our tech team have identified the issue and we should have it rectified this morning. We apologise for the confusion and inconvenience this has caused. In the meantime, we can assure you that this is a transaction display issue only – we haven’t made double transactions and balances should be correct. Please get in touch if you believe your balance is incorrect and we can investigate.
Feb 21, 10:56 NZDT
Investigating - Some customers are experiencing missing or duplicated transactions on their Westpac One timelines. The balance available, however, remains correct.

We are aware of the issue and our tech team is working hard to fix this. We apologise for any inconvenience.
Feb 21, 07:48 NZDT
Feb 21, 2020
Resolved - This incident has been resolved.
Feb 21, 12:16 NZDT
Investigating - Some customers are experiencing difficulty or slowness accessing Westpac One. We apologise for the inconvenience and are working to fix this issue.
Feb 21, 11:18 NZDT
Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.