All Systems Operational

About This Site

We continuously monitor the status of our Westpac NZ financial applications. If there are any interruptions in service or scheduled maintenance, details will be posted here.

Online Channels Operational
Westpac One - (Browser) ? Operational
Westpac One - (Mobile App - iOS) ? Operational
Westpac One - (Mobile App - Android) ? Operational
Business Online Banking ? Operational
Corporate Online ? Operational
Westpac Pay (Android Mobile Payments) ? Operational
Online Banking Text Alert Notifications ? Operational
Credit Card Services ? Operational
Payment Services ? Operational
Westpac NZ Website ? Operational
Phone Banking ? Operational
Contact Centre ? Operational
Westpac Branches ? Operational
Emergency Incident ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 16, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - All affected payments have now been processed. Thanks for your patience.
Sep 13, 18:27 NZST
Monitoring - The issue has been fixed and payments are now being processed. It's anticipated these will be cleared in the next two hours. Thank you for your patience.
Sep 13, 15:18 NZST
Identified - We are currently experiencing a delay in processing some international and same-day-clearance high-value payments. Internet banking and regular customer payments are unaffected but high-value business or institutional payments, or payments such as the settlement for the sale of a house may be delayed.

Our tech teams are investigating and are working on a solution. We apologise for any inconvenience.
Sep 13, 11:36 NZST
Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
Resolved - This incident has been resolved
Sep 5, 20:38 NZST
Investigating - Some customers have reported duplicate Direct Debit payments. This issue is being investigated and we apologise for the inconvenience. If this issue is causing hardship, please contact our Contact Centre or email us at customer_support@westpac.co.nz
Sep 5, 09:40 NZST
Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.