All Systems Operational

About This Site

We continuously monitor the status of our Westpac NZ financial applications. If there are any interruptions in service or scheduled maintenance, details will be posted here.

Online Channels Operational
Westpac One - (Browser)   ? Operational
Westpac One - (Mobile App - iOS)   ? Operational
Westpac One - (Mobile App - Android)   ? Operational
Business Online Banking   ? Operational
Corporate Online   ? Operational
Westpac Pay (Android Mobile Payments)   ? Operational
Online Banking Text Alert Notifications   ? Operational
Credit Card Services   ? Operational
Payment Services   ? Operational
Westpac NZ Website   ? Operational
Phone Banking   ? Operational
Contact Centre   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 17, 2018

No incidents reported today.

Dec 16, 2018

No incidents reported.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018
Resolved - This incident has been resolved.
Dec 11, 15:02 NZDT
Identified - Some customers continue to get a “something went wrong” error message when they log in to the Westpac one Android app.

Our technical team have identified that this arises due to a conflict between the time setting on a customer’s mobile device & Westpac One. The issue occurs if a customer does not have the time & date set to ‘automatic’ on their Android device.

This can be addressed by setting Date and Time management to ‘Automatic date and time’.

This can be done through the Settings menu:
e.g. Huawai : Go to Settings > System / Date & Time > select ‘Automatic date & time’
e.g. Samsung : Go to Settings > General Management / Date & Time > select ‘Automatic date & time’
Dec 10, 15:06 NZDT
Investigating - A small number of Android users are currently unable to log-in to the Westpac One app.

Technology teams are investigating and we apologise for the inconvenience.

In the meantime, users can access online banking by opening a browser (Chrome, Firefox etc) and going to westpac.co.nz and logging on to internet banking.
Dec 7, 16:18 NZDT
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.