Update: This issue has been resolved and access to Westpac One has been restored. We sincerely apologise for the inconvenience.
Posted May 01, 2025 - 10:16 NZST
Update
We are continuing to investigate this issue.
Posted May 01, 2025 - 10:05 NZST
Update
Due to a technical issue, Westpac One digital banking, Westpac One Business, and Business Online are currently unavailable. Card services and ATMS are unaffected and scheduled payments are working as normal. Our Contact Centre is open for urgent queries but please be aware that we're experiencing significant queues and wait times. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.
Posted May 01, 2025 - 09:49 NZST
Investigating
Due to a technical issue, Westpac One digital banking is currently unavailable.
We apologise for the inconvenience, our tech teams are looking into this with urgency.
Posted May 01, 2025 - 08:44 NZST
This incident affected: Online Channels (Westpac One - (Browser), Westpac One - (Mobile App - iOS), Westpac One - (Mobile App - Android), Westpac One Business, Business Online Banking).