Credit card payment issue

Incident Report for Westpac New Zealand

Resolved

This incident has been resolved.

Posted Apr 30, 2019 - 12:46 NZST

Monitoring

Due to a processing error over the Easter weekend, a small number of customers who paid their credit card bill in full have been incorrectly charged interest. We are working on reversing this, and no affected customers will be left out of pocket.

Posted Apr 25, 2019 - 07:01 NZST

This incident affected: Credit Card Services.