Westpac One app - log-in issue

Incident Report for Westpac New Zealand

Resolved

This incident has been resolved.
Posted Aug 06, 2019 - 17:27 NZST

Update

UPDATE: This issue has now been resolved and normal service is resumed. Thank you for your patience.
Posted Aug 06, 2019 - 17:27 NZST

Identified

Some customers are experiencing difficulty logging in to our Westpac One app. Access is still available via desktop. Our tech teams are working on this issue and we apologise for the inconvenience.
Posted Aug 06, 2019 - 16:32 NZST
This incident affected: Online Channels (Westpac One - (Mobile App - iOS), Westpac One - (Mobile App - Android)).