We are continuing to work on a fix for this issue.
Posted Aug 11, 2021 - 20:58 NZST
Identified
UPDATE 8.40pm: Our tech team has identified the issue and systems are being brought back online. Westpac One now has intermittent access so users are encouraged to try again in a few minutes while we fix this problem. We apologise again for the inconvenience.
Posted Aug 11, 2021 - 20:44 NZST
Update
We are continuing to investigate this issue.
Posted Aug 11, 2021 - 19:24 NZST
Investigating
Some customers are experiencing difficulty accessing Westpac One online banking. Our technical teams are investigating. We apologise for the inconvenience.
Posted Aug 11, 2021 - 19:24 NZST
This incident affected: Online Channels (Westpac One - (Browser), Westpac One - (Mobile App - iOS), Westpac One - (Mobile App - Android)).